newsrushflow - UAE News Today | Business, Technology & Lifestyle!

MaNaDr Strengthens Teleconsultation Protocols After Licence Revocation

Following criticism over excessively brief teleconsultations, telehealth provider MaNaDr has announced stricter measures to enhance service quality and rebuild patient trust.

During an April 2 press conference, Dr. Siaw Tung Yeng, co-founder and CEO of MaNaDr, revealed new safeguards for the platform's telemedicine services. According to CNA reports, doctors must now conduct consultations lasting at least one minute before issuing medical certificates (MCs).

The company is implementing comprehensive upgrades including:

Enhanced vetting processes for doctors and clinics joining the platform
AI-powered transcription of doctor-patient conversations
Mandatory audio recordings of all consultations
A forthcoming AI assistant to review consultation notes and suggest additional questions

"We are more committed than ever to creating a safe, ethical and effective platform," Dr. Siaw emphasized. The new systems aim to let doctors "focus more on patient care" while maintaining proper standards.

Clarifying Operational Structure

Dr. Siaw clarified that MaNaDr's technology platform operates separately from its now-closed physical clinic at City Gate. The revoked license applied only to MaNaDr Clinic Pte Ltd - a subsidiary managing the physical location independently.

The CEO confirmed that 50-100 partner clinics continue providing teleconsultations through the MaNaDr app using their own remote licenses. However, he acknowledged shortcomings in preventing service misuse: "We could have done a better job," he told The Straits Times.

Background: December 2024 License Revocation

Singapore's Ministry of Health (MOH) revoked MaNaDr Clinic's outpatient license after discovering:

A pattern of extremely brief video consultations (often under one minute)/ , ,< br / > ,
Routine issuance of MCs following these abbreviated sessions < br / > ,
Repeated MCs issued to same patients within short timeframes < br / > ,
Inconsistent patient documentation - either suspiciously detailed given consultation length or dangerously sparse < br / > .
The MOH statement from December 20 highlighted an "entrenched culture" violating clinical standards within the clinic operations.
The revocation means ManaDR no longer runs any physical clinics in Singapore as it focuses on improving its telehealth technology platform.
dana leong@asiaone com

Hot News

'I couldn't slow things down': Singaporean shares her burnout experience during festive season

The festive season is the most wonderful time of the year for many in Singapore, but quite the opposite for some.

Healthy

Why every mum in Singapore should schedule a mammogram

As parents, our days are full with school runs, meals, work, and family time. Very often we overlook our own health.

Healthy

No limbs, no problem: This adaptive athlete is taking part in marathons around the world

Chris Koch was born without limbs, but this did not stop him from rolling up to multiple marathons around the globe on a longboard and completing them.

Healthy

South Africa's HIV Vaccine Breakthrough Stalled as US Funding Freeze Halts Critical Research

JOHANNESBURG — In a high-tech Johannesburg laboratory, Nozipho Mlotshwa and her team were on the verge of a potential breakthrough in the decades-long quest for an HIV vaccine. Their latest formulation had just triggered promising immune responses in animal trials when an abrupt order from Washington froze all progress.

Healthy

China Unveils National Strategy to Combat Rising Dementia Crisis Amid Aging Population Boom

HONG KONG — In a bold move to address one of its most pressing healthcare challenges, China has rolled out an ambitious nationwide initiative targeting dementia – now officially recognized as a critical public health issue threatening millions of families across the nation.

Healthy

Global Immunization Progress and Challenges in 2024

In 2024, new data from the World Health Organization (WHO) revealed that a million more children completed the crucial three-dose vaccination against diseases like diphtheria, tetanus, and whooping cough compared to the previous year.

Healthy

7 Budget-Friendly Dental Clinics in Singapore for Quality Care Without Breaking the Bank

We all know the golden rule: visit the dentist every six months for a checkup. But let's be honest—finding an affordable dentist in Singapore can feel like searching for a needle in a haystack. The good news? You don't always need to stick rigidly to that six-month schedule. If you're diligent about oral hygiene, stretching visits to once every 18 months or even two years is possible. Still, regular checkups are crucial to catch issues like cavities early before they turn into costly problems.

Healthy

Global Air Quality Crisis: Only 7 Nations Meet WHO Standards as US Monitoring Cuts Loom

SINGAPORE — In a startling revelation about the state of our planet's air, just seven countries worldwide met the World Health Organisation's (WHO) stringent air quality benchmarks last year. This alarming data comes as environmental researchers sound the alarm about worsening pollution tracking capabilities following the shutdown of crucial US-led global monitoring initiatives.

Healthy

FAQ

1.Is MaNaDr still operating physical clinics in Singapore?

No, MaNaDr no longer runs any physical clinics in Singapore as it focuses on improving its telehealth technology platform.

2.What action did Singapore's Ministry of Health take against MaNaDr Clinic?

The Ministry of Health revoked MaNaDr Clinic's outpatient license due to a pattern of extremely brief video consultations and other violations.

3.What new features is MaNaDr introducing to improve its telehealth services?

New features include enhanced vetting processes for doctors, AI-powered transcription of conversations, mandatory audio recordings of consultations, and an AI assistant to suggest additional questions.

4.What is the minimum consultation time now required for issuing medical certificates (MCs) on MaNaDr?

Doctors must now conduct consultations lasting at least one minute before issuing medical certificates.

5.What prompted MaNaDr to implement stricter measures for teleconsultations?

Criticism over excessively brief teleconsultations led to the decision to enhance service quality and rebuild patient trust.

Comment

WHO Sounds Alarm: Europe's Shocking Lack of Awareness on Alcohol-Cancer Link

GENEVA — The World Health Organisation (WHO) has uncovered startling new data revealing a dangerous gap in public knowledge across Europe regarding alcohol's direct connection to cancer. In a bold move, the health authority is urging governments to implement mandatory tobacco-style warning labels on alcoholic beverages—particularly in the world’s heaviest-drinking region.

Singapore's Hidden Threat: Ticks Lurking in Green Spaces Pose Health Risks

SINGAPORE — Beneath the lush greenery of Singapore's parks and nature trails, an often-overlooked danger silently awaits unsuspecting visitors. Tiny but potentially harmful ticks are thriving in these urban oases, posing health risks to hikers, cyclists and pet owners who frequent these areas.

Singapore Health Screenings: Costs, Options & Where to Get the Best Deals

Every Singaporean understands the life-saving importance of health screenings. Detecting serious conditions early can mean the difference between manageable treatment and devastating consequences. But with so many options available, how do you choose the right screening package without breaking the bank? We've done the research to bring you everything you need to know.

China Shares Extensive COVID-19 Research Data with Global Community, Says Foreign Ministry

BEIJING — China has been at the forefront of sharing critical COVID-19 data and research findings with the international community, according to a statement from the Chinese foreign ministry on Tuesday (Dec 31). The announcement comes in response to renewed calls from the World Health Organisation (WHO) for greater transparency and access to information regarding the origins of the virus.